Support Policy

Medium of our Support

We only provide support via support tickets & WP org support forum (According to WP org we are providing support for the free version there. If you are using our HappyAddons Pro then we are requesting you to use our support ticketing system). We don’t provide support via any other channels like Facebook, Twitter, phone, or any other way.

 

What Our Support Covers

We only provide support for our products only.

  • Assistance with installations
  • Configuration for your desired use
  • Usage guideline
  • Known bugs and issues

 

We DO NOT provide support for Customizations

We provide our products as is. We do not customize our products or provide support for any 3rd party customization of our products. We also do not provide support if our plugin is not functioning properly because of any other 3rd party plugin which you are using. However, in case of such confusion, we will test the conflicting plugin for compatibility if notified before purchase.

 

Bug Fixing

We will fix any defects in our Products as quickly as possible after they are reported. Once it is fixed, we will release updates and may also notify the users from our support channel or official newsletter mail.