We believe that amazing customer support sets us apart from the competitors who use bots to clear out as many tickets and requests as possible. We want to give our customers empathic and appropriate support in the fastest way we can, without compromising quality.
Medium of our Support
We only provide support via support tickets & WordPress.org support forum (According to WordPress.org we are providing support for the free version there. Along with that, we are now available on the Live Chat support. If you are using our HappyAddons Pro then we are requesting you to use our support ticketing system).
If you open any topic on the ORG forum for any premium features, we won’t be able to provide the proper information and support as per the community guideline.
We provide the pre-sales query related support through the Live Chat and technical support through the Helpdesk. Or you can directly mail us at [email protected]
Besides, if you have any feature suggestions, please feel free to share them on our Roadmap.
We don’t provide support via any other channels like Facebook, Twitter, phone, or any other way.
What Our Support Covers
We only provide support for our products that are sold from HappyAddons.com, as stated earlier. You will get the following service from our support:
- Assistance with installations & configuration
- Usage and guidelines
- Fixing bugs and issues
Note: Updating the latest version often resolves any issues when troubleshooting and providing support, so we recommend it as a first step.
We DO NOT provide support for Customizations
We do not provide support for everything on our site. To avoid surprises, please find them below:
- Support to any null plugin users
- Plugins integration
- Adding new features or extending the features currently unavailable.
- Plugin Customization
- SEO consulting. Please contact an SEO expert for these matters.
- General WordPress support. You can find resources and answers around WordPress in the WordPress.org forums.
- General Elementor support. You can find resources and answers around Elementor in the Elementor Support forums on WordPress.org.
- Site Migration-related assistance.
- Compatibility problems with any third-party themes/plugins.
We will always fix any bugs in our products as early as possible after they are brought to our attention. If you think you have found a bug, feel free to let us know by creating a ticket.
We provide support for our products as they are developed and published. We cannot support or produce custom code solutions for you. Any type of modification or customization is not included in our support service. If you need any core customization or have any personal requirements of your own need, you can hire a developer.
Why we do not provide customization
To provide the best possible customer support, we need some constraints to ensure that our support team can provide the best service. Assisting with customizations and modifications takes extra time, which can divert our support engineer’s attention away from another customer who is experiencing a valid issue. And sometimes that customer can be you.
We may ask for your site credentials to check your site thoroughly in any case if we need to assist you. While providing the site credentials, do not forget to keep a backup of the entire site. Please follow the instructions provided by our technical team members on how to provide the details securely.
By providing the site credentials, you agree to give us full consent on any kind of checking or modification needed to find the issue on your site. When we do intense debugging, there could be some errors in the front-end due to unwanted data loss or modification. That is why we always prefer staging/duplicated/testing site credentials.
Please do not share the credentials to your site with anyone as it compromises your personal information. Any information you submit to us through our Helpdesk will be handled with strict confidentiality. Only you and our support team will have access to that acknowledgment.
Please find the necessary documentation and URLs below:
Ticket (Helpdesk)- https://happyaddons.com/account/?section=support
WordPress.ORG Forum- https://wordpress.org/support/plugin/happy-elementor-addons/
Refund Policy- https://happyaddons.com/refund-policy/
Terms and conditions- https://happyaddons.com/terms-and-conditions/
Our company reserves the right to change or modify the support terms without prior notice. For more details about the website use, check our Terms and conditions.